"Healthcare organizations that discover and apply customer insights are five times more likely to grow revenue."
Forrester surveyed 107 managers and directors responsible for marketing and customer experience (CX) strategy at healthcare organizations (HCOs) across North America.
The clear conclusion: Data-driven optimization of customers’ digital interactions will differentiate HCOs in the future.
Download the complimentary Forrester research report to understand how your HCO can be in a strong position to create differentiated customer experiences that lead to faster growth.
The three qualities that leading healthcare organizations possess